Terms and Conditions CRH Money Consumer

CRH Money Term and Conditions English

Terms and Conditions effective from 30 01 2025

1. WHO WE ARE

Welcome to CRH Money! We are First Digital Trade Europe UAB, a company registered under number 306129492 and with its registered office in Vilnius, Lithuania. Our goal is to offer you advanced, secure and easy-to-use payment services to simplify the management of your daily finances. You can contact us at any time by email at [email protected].

The CRH Money Brand

CRH Money ("CRH MONEY", "CRHMoney.com") is a trademark that we operate with the authorization of CRH Royalty S.r.l. based in Milan in v.le Monza 61 A with VAT number 13677040969 Italy. We are proud to partner with CRH Royalty S.r.l. to bring our services to our users. For assistance or questions, our customer service is available at servizioclienti@crhmoney.com

Services Offered

First Digital Trade Europe UAB provides you with the software platform that allows you to create and manage your CRH Money account, ensuring that payment services are always available and running smoothly. Regulated banking services and the issuance of electronic money are managed in collaboration with Unlimit EU Ltd, an electronic money institution authorised at European level. For more details, you can visit their website at www.unlimit.com.

How does that work

Your CRH Money account can be conveniently activated and managed online through our official website or via the mobile app, available for iOS and Android devices. This allows you to have complete control over your finances wherever you are, easily and securely.

2. SERVICES OFFERED

2.1. Accounts and Payments

2.2. Identity Verification (KYC)

The identity verification process is managed by Sumsub, ensuring that all transactions comply with anti-money laundering (AML) and customer identification regulations. The data collected for identity verification purposes will be kept for a period of 5 years after the account is closed, as required by current regulations. Failure by the user to comply with KYC requirements could result in the blocking of the account and reporting to the appropriate authorities.

2.3. Top-ups and Payments

3. OUR PARTNERS

To provide a complete and secure service, First Digital Trade Europe UAB works with the following partners:

Any changes or additions to partners will be updated regularly without the need for explicit notification to users. These Terms and Conditions solely govern the relationship between you and First Digital Trade Europe UAB and not the relationship with our partners, which is governed by each supplier's respective terms and conditions.

4. SCOPE OF THESE TERMS

4.1. Application of the Terms and Conditions

These Terms and Conditions govern the opening, use and closure of your CRH Money account, as well as your access to and use of all related payment services described herein. These Terms and Conditions, together with any additional terms applicable to specific services, constitute the entire agreement between you and First Digital Trade Europe UAB. We recommend that you print or download a copy of these Terms of Use for future reference. The current Terms of Use are always available on our website.

4.2. Acceptance of Terms

By activating your CRH Money account, you confirm that you have read, understood and agree to these Terms and Conditions. It is crucial that you read them carefully before activating your account, as acceptance of them represents a legally binding contract between you and First Digital Trade Europe UAB. If you have any questions or concerns about the Terms and Conditions, please contact our customer service team before proceeding.

4.3. Additional Terms and Conditions

Depending on the specific services you choose to use, such as issuing debit cards, international transfers, or paying through Apple Pay and Google Wallet, you may be required to agree to additional terms and conditions provided by our partners, including Unlimit EU Ltd, Sumsub, Epay, and Mooney. These additional terms, which may be explicitly referred to during the activation of specific services or during their use, are an integral part of this agreement. In the event of any conflict between these Terms and Conditions and the additional Terms and Conditions, the latter shall prevail to the extent of the specific service.

5. DEFINITIONS

To ensure clarity and understanding within these Terms and Conditions, the following terms shall have the meanings specified below:

6. HOW TO READ AND INTERPRET THESE TERMS

6.1. Headings of Clauses

The clause titles in these Terms and Conditions are used for convenience only and do not affect the interpretation or meaning of this Agreement.

6.2. Interpretation of Terms

Any reference to the terms "including", "including", "for example" or similar expressions shall be construed as illustrative and not limitation. Therefore, any example provided must not limit the general meaning of the term, description, definition, phrase or expression to which it refers.

6.3. Singular and Plural

Unless the context requires otherwise, words in the singular include the plural and vice versa.

6.4. Regulatory references

A reference to a statute, statutory provision or regulation includes any amendment, extension or reformulation of such statute or provision, as well as any subordinate legislation enacted from time to time pursuant thereto.

7. HOW TO OPEN A CRH MONEY ACCOUNT

7.1. Account Registration

To start using our payment services, you must first register for a CRH Money account. This can be done through our website (my.cartareale.it) or the mobile application that you can download from Google Play or Apple Store. During registration you will be asked to accept these Terms of Use and our Privacy Policy. You must have the legal capacity to agree to these terms. Additional terms and conditions may apply for additional services and you will need to agree to them separately.

7.2. Age Requirements

To be eligible to open a CRH Money Account, you must be at least 18 years old. By registering an account, you confirm that you are of the required legal age. We reserve the right to request proof of your age at any time to verify your eligibility to use our services.

7.3. Number of Accounts

As a rule, you can only open one CRH Money Account in your name, unless explicitly approved by us for additional accounts.

7.4. Legal Compliance in Your Country

You can only open a CRH Money Account if it is legal to do so in your country of residence. By opening an account, you represent and warrant that the opening and use of the account does not violate any applicable local law or regulation. You will be liable for any loss that First Digital Trade Europe UAB may incur as a result of your breach of this clause.

7.5. Accuracy of Information

All information you provide during the registration process and at any time thereafter must be accurate, complete, and truthful. It is essential that you promptly notify us of any changes in your personal information.

7.6. Use of Payment Methods

The payment methods associated with your account can only be used if you are the appointed owner of those methods. We take the security and legality of transactions very seriously; Any attempt to add a payment method that you are not the owner of will be treated as fraudulent.

7.7. Compliance with Anti-Money Laundering Regulations

To comply with anti-money laundering, terrorist financing and other applicable laws (such as Regulation (EU) 2015/847), we are required to collect and retain proof of your identity. If you do not provide the required documentation promptly, we may not be able to accept your payment instructions or provide you with our services.

8. HOW TO MAINTAIN YOUR CRH MONEY ACCOUNT

8.1. Updating Information

It is your responsibility to ensure that the information associated with your CRH Money Account is accurate and up-to-date at all times. If the information is incorrect or not up to date, you may suffer losses for which we will not be liable. We reserve the right to ask you at any time to confirm the accuracy of your information and to provide documents or other evidence to verify such information.

8.2. Consequences of Failure to Provide Information

If you do not provide us with the required evidence or documents within a reasonable time, we may not be able to accept your payment instructions or continue to provide our services to you. This is necessary to ensure the security and regulatory compliance of your account.

9. HOW OUR SERVICES WORK

9.1. Issuance and Management of Electronic Money

As part of our Services, CRH Money, in cooperation with our authorized EMI Partners (Electronic Money Institutions), will issue Electronic Money when we receive a deposit of money from you. This E-Money will be stored securely and may be redeemed according to your instructions or in accordance with these Terms and Conditions.

9.2. No Financial Advice

Our Services do not include the provision of financial, tax, or investment advice. We do not offer any recommendations or advice regarding currency transactions, taxation, financial markets or other similar matters. Decisions about how you use our services are entirely at your discretion.

9.3. Changes and Improvements to the Services

We reserve the right to change or improve our Services from time to time. We will notify you of new products or features as soon as possible and, if necessary, ask for your consent to use them. Use of new products or services may require you to agree to additional terms and conditions.

9.4. Availability of Products and Services

The availability of our products and services depends on various factors, such as your country of residence, your nationality and the coverage of our partners. While we do our best to make our Services available to a wide audience, there may be objective reasons why we do not offer them in certain cases. CRH Money will not be liable if a service is unavailable for such reasons.

9.5. Treatment of Funds

When we receive money from you, these funds will be deposited by our Authorized Partners into a Safeguarded Account, separate from the company's operating accounts. In return, we will issue E-Money for the corresponding value.

9.6. Protection of Funds

Your funds are protected and will not be used for any other purpose. In the unlikely event of the insolvency of the company or our partners, your E-Money will be protected in accordance with applicable regulations.

9.7. Differences between Electronic Money and Bank Deposits

It is important to understand that Electronic Money differs from traditional bank deposits: (i) Neither we nor our Partners use your funds for investments or loans to third parties. (ii) Electronic Money does not generate interest.

9.8. Duration of Holding Electronic Money

You can hold E-Money in your account indefinitely. However, if you do not use your account for an extended period, we will do our best to contact you and facilitate the redemption of the E-Money and the return of the corresponding funds. If we can't contact you, we may redeem and transfer the funds to the payment method you used last, minus any costs incurred.

9.9. Liability for Transfer Errors

We won't be responsible if you send money to an incorrect account. It is your responsibility to ensure that your payment details are correct before confirming any transaction.

9.10. Accepted Deposit Methods

We do not accept cash deposits, deposits from third parties, or checks. We only accept electronic transfers of funds to the e-money account assigned to you when you registered. Your account details will be provided to you automatically after the due diligence process is successfully completed.

10. HOW TO KEEP YOUR CRH MONEY ACCOUNT SAFE

10.1. Protection of Login Credentials

It is your responsibility to take all necessary steps to maintain the security of your CRH Money Account password and any other security features (such as access or authentication codes). Never share this information with anyone. CRH Money will never ask you to provide your password or other security credentials, either directly or through third parties. If you receive a message or visit a website that asks for your password or other security information and is not associated with CRH Money's official website or one of our payment gateways, please report the incident to our customer service immediately.

10.2. Strong Customer Authentication (SCA)

In accordance with PSD2 (Payment Services Directive 2), CRH Money implements Strong Customer Authentication (SCA) to ensure the security of your transactions. This means that when you make certain transactions, such as logging into your account or making payments, you will be asked to confirm your identity using at least two of the following three elements:

SCA provides an extra layer of protection, reducing the risk of unauthorized access to your account and ensuring that only you can perform sensitive trades.

10.3. What to Do in Case of Compromise

If you suspect that your CRH Money Account, login credentials, password or any other security item has been lost, stolen, compromised or used without authorisation, we recommend that you change your password immediately. Also, please contact us without delay using the contact details on our website to let us know about the situation.

10.4. Proactive Security Measures

To protect your account, CRH Money may temporarily suspend your account or restrict certain features for reasonable security reasons, such as suspicions of unauthorized or fraudulent use. If we take these measures, we will notify you of the reason and duration of the suspension or restriction before or immediately after implementation, unless the law prohibits us from doing so or such notification compromises security.

10.5. Security of Your Email Account

Your email address is a key element in the security of your CRH Money Account, as it can be used to reset your password and to communicate important information about the security of your account. Take all necessary precautions to ensure that your email account is secure and only accessible to you.

10.6. Use of Public or Shared Devices

If you log in to your CRH Money Account from a public or shared computer, please ensure that your login details are not stored by your browser, cached, or otherwise recorded. This will reduce the risk of your information being used by unauthorized persons.

11. HOW TO CLOSE YOUR CRH MONEY ACCOUNT

11.1. Voluntary Account Closure

You can close your CRH Money Account at any time by contacting us through the support channels indicated on our website. Account closure is a simple process, account closure fees are €30 and the account cannot be closed in case of a negative balance, account closure can take up to 60 business days.

11.2. Expenses After Closure

The closure of the account has a cost of 30 euros, please note that any fees related to the management of inactive accounts may continue to apply after the closure of your account and that it is not possible to close your account in the event of a negative balance. This provision remains valid even after the termination of the relationship between you and CRH Money.

11.3. Withdrawal of Residual Funds

If your CRH Money Account has a positive balance at the time of closure, we will ask you to withdraw these funds within a reasonable period. During this time, your account will only remain accessible to allow you to withdraw your remaining balance.

11.4. Pre-Withdrawal Security Checks

Before authorizing the withdrawal of your funds, including the refund of any funds after the closure of the account, we reserve the right to carry out the necessary checks to ensure compliance with regulations against money laundering, terrorist financing, fraud or other illegal activities.

11.5. Closing Recommendations

To avoid any inconvenience, we recommend that you recover or spend all available funds in your CRH Money Account as soon as possible before proceeding with the closure of the account. This way, the process will be easier and faster.

12. PROHIBITED TRANSACTIONS

12.1. Types of Prohibited Transactions

You must not use your CRH Money Account to attempt to enter into transactions relating to the sale or supply of certain goods and services, including:

CRH Money reserves the right to add other categories of prohibited transactions by updating these Terms or by posting an acceptable use policy on our website.

12.2. Illegal Gambling

It is prohibited to make or receive payments related to illegal gambling services, such as illegal sports betting, casino games, and online poker. If we believe that you have used your CRH Money Account for these activities, we may suspend or close your account, cancel the transaction and report the activity to the appropriate authorities. Please note that this list is not exhaustive and it is your responsibility to ensure that you do not use our services for transactions that are illegal in your jurisdiction.

12.3. Geographical Restrictions

You may not use our services if you reside in certain countries. The availability of CRH Money services may be limited based on our partnerships or local regulations. We reserve the right to discontinue or restrict services in specific countries without notice.

12.4. Illegal Use of the Account

It is strictly forbidden to use your CRH Money Account for illegal purposes, including fraud, money laundering, or other illegal activities. CRH Money will investigate and report any suspicious activity to the appropriate authorities. In the event of a violation, we may withhold any remaining funds to cover outstanding expenses arising from such activities.

12.5. Consequences of Violations

If you conduct or attempt to conduct prohibited transactions, CRH Money reserves the right to:

In addition, the user will be subject to possible legal action by the competent authorities for violations of current regulations. Reporting to the authorities could result in criminal investigations and sanctions, including confiscation of funds and other legal measures.

12. FEES

12.1. Fee Structure

The fees applicable to your CRH Money Account depend on various factors, including:

The applicable fees will be clearly communicated to you prior to commencing any business relationship with us, so that you can have full transparency of costs. The current rates are available in a summary table that can be consulted at the following link: https://help.cartareale.it/it/articles/10252146-documento-dei-costi-di-carta-reale .

12.2. Currency Conversions

If your transactions involve different currencies, they may be subject to currency conversions. The applicable fees and exchange rates will be communicated to you prior to completing the transaction so that you can make informed decisions.

13. YOUR PERSONAL DATA

13.1. Consent to Data Processing

You expressly consent to the access, processing and storage of any personal information you provide to us, which is necessary to provide you with our services. This consent does not affect our rights and obligations under data protection laws. If you decide to withdraw this consent, you may do so by closing your CRH Money Account. If we do so, we will cease to use your data to provide you with services, but we may continue to process it for other legitimate purposes, such as complying with legal obligations, including keeping transaction records for 5 years after your account is closed.

13.2. Your Data Protection Rights

In accordance with the GDPR, you have the right to:

You can exercise these rights by contacting our Data Protection Officer (DPO) at the email address [email protected]. If you believe that the processing of your personal data violates the law, you have the right to lodge a complaint with the competent supervisory authority.

13.3. Privacy Policy

For further details on how we collect, manage, store and transfer your personal data, please see our Privacy Policy available on our website. This policy provides a full description of our personal data practices and your rights in this regard.

14. OUR RESPONSIBILITIES AND YOUR RIGHTS

14.1. Limitation of Shared Liability

If both CRH Money and another party (such as a payment service provider) are both liable to you for the same matter, our liability will be limited to our share of fault, determined based on our contribution to the cause of the loss. Our liability will not be increased by your inability to recover from the third party or any limitations of liability that you may have agreed to with such third party. Our liability shall be limited to what it would have been if such limitations had not been present and/or if the other party had paid its share of liability.

14.2. Exclusion of Indirect Losses

CRH Money will not be liable for any indirect or consequential losses, such as loss of profit, loss of business, or damage to reputation. In addition, we will not be liable for any losses arising from our compliance with legal and regulatory requirements, unless such losses are caused by willful misconduct or gross negligence.

14.3. Non-excludable liabilities

Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

14.4. Limitation of Our Obligations

Our obligations under these Terms of Use are limited to providing you with the software that enables you to access your e-money account and related payment services. We do not warrant or endorse the quality, safety, or legality of any goods or services provided by third parties, and we are not responsible for any defects or problems related to such goods or services.

14.5. Tax liability

CRH Money will not be responsible for determining or paying any taxes, duties, or other charges arising from your use of the CRH Money account or the services provided by us or our partners. It is your responsibility to ensure that you are compliant with applicable tax regulations.

14.6. Proportional liability

If you suffer a loss, cost or expense ("Loss") for which CRH Money would be jointly or severally liable with any third party, our liability shall be limited to our proportionate share of fault. This proportion will be determined based on our contribution to the cause of the Loss, agreed between all parties concerned or, in the absence of agreement, determined by a competent court. In no event shall our liability exceed that determined as fair and proportionate to our share of the fault.

15. ACCOUNT CLOSURE AND SUSPENSION OF SERVICES

15.1. Account Closure by CRH Money

CRH Money may terminate your CRH Money Account or discontinue any of the associated services by giving you at least two months' prior written notice. Likewise, you have the right to close your account at any time without the need to give notice.

15.2. Immediate Termination or Suspension

CRH Money may immediately suspend or terminate your account without notice if:

(i) You fail to comply with any of the conditions of these Terms of Use or any other agreement governing specific services.

(ii) Violassi or CRH Money suspects that you are violating a law or regulation applicable to our services.

(iii) CRH Money has reason to believe that you are involved in fraudulent activities, money laundering, terrorist financing, or other illegal activities.

(iv) Treat CRH Money or its representatives in a harassing, obscene, rude, or abusive manner.

If your account is closed or suspended immediately, we will promptly inform you of the reason for our decision and provide you with the means to file any appeal or dispute, unless we are prohibited by law from doing so.

15.3. Suspension for Security Reasons

CRH Money may suspend your account without notice if:

(i) Believes that your account has been compromised or that there are security issues.

(ii) Suspects that your account has been used without your permission or fraudulently.

After you suspend your account, CRH Money will notify you quickly unless the law prevents it from doing so.

We may update these Terms of Use or other terms related to our services. If we do, we will notify you by following the process outlined here.

We will notify you by email at the address you have registered with your CRH Money Account when there are any changes to the Terms.

We will notify you of changes as soon as possible, but always at least one week before the new Terms take effect.

If you do not agree with the changes, you can object within 14 days of receiving notification of the new conditions. If you do this, the new conditions will not apply to you, but this will mean that your CRH Money Account will be closed without penalty.

We usually communicate with you via email. For this reason, it is important that you maintain a valid email address and check it regularly for any messages from us. Sometimes our emails may contain links to other communications on our website.

We will never send you emails with executable files or links to executable files. If you receive such an email, delete it immediately without opening it. If you have any doubts about an email, please contact us to be sure.

We will communicate with you in English and also accept English communications from you.

In addition to email, we may contact you via chat, letter, phone, or, if you use mobile services, also by SMS.

You can always contact us by sending a message to our customer service. You can find all the contact details on our website.

If you have a problem with us or our services, we encourage you to contact our customer service team first and let us know clearly that it is a complaint. This helps us understand that your request is important. If you think we haven't met your expectations, you can also email us at [email protected].

To learn more about how we handle complaints, response times and next steps, you can check out our Complaints Leaflet available on our website.

CRH Money may transfer the Agreement to another company at any time. If this happens, we will give you adequate notice. If you do not wish to continue with the Contract after the transfer, you must notify us within two weeks. If you do not notify us within that period, you agree to the transfer of the Agreement. Your rights will not change as a result of this transfer.

You may not transfer the Agreement to someone else. However, your right to terminate the Agreement remains unaffected as described in clause 18.

20. Rights and Responsibilities of Users

20.1. Restricted Rights to Users

20.2. Personal Account

21. Governing Law

21.1. Applicable Regulations

22. Dispute Resolution

22.1. How We Handle Disputes

23. Validity of the Clauses

23.1. Severability of Clauses

If any part of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that part will be severed from the remainder of the Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.